What Patients Are Saying

“A generally all round good experience. All the staff are very friendly & helpful.” – Janina, Nov 2017

“Everything was perfect and I particularly liked the friendly staff.” – Robert, Nov 2017

“Very friendly staff with a lovely waiting area, nice coffee & magazines” – Natalie, Oct 2017

“Very good consultations and easy to understand. All the staff are warm & friendly especially Sharon” – Declan, Oct 2017

“Can’t surpass excellence – it was all 1st class” – W Jordison, Sept 2017

“Friendly & efficient reception staff. Professional dentists” – Heather Bulpitt, Sept 2017

“My dentist was particularly good, very informative & professional. Warm service & staff.” – Dr Thomas, August 2017

“Very impressed with the standard of treatment, equipment & ambiance.” – Mr Walker, August 2017.

“Very impressed by the set-up. Everyone was very welcoming and explained the process well.” – Justin Rees, July 2017

“Friendly, personal, wonderful dentists and the ladies at Reception are outstanding!” – Manda Petzold, July 2017

“Excellent service & staff. Pain-free treatment. Reception staff excellent & everyone very friendly.” – Michele Hutchings, June 2017

“All very professional – many thanks. Eugene was very informative.” – Andrew Peake, June 2017

“The whole experience has been great and I have gone from someone who hated their teeth and dreaded the dentist to loving both!”
“Everyone has been awesome – from Sharon on reception to the dental team who have looked after me so well!” – Mark Jenkins, May 2017

“Everyone at Portishead was very friendly and I found them reassuring when I was nervous.” – Samantha Savage, April 2017

“The Portishead clinic was friendly, comfortable yet professional. I really appreciated the email reminders and all the staff have been helpful.” – Helen Hirst, April 2017

“Welcoming, friendly service and efficient. Friendly smiles from the efficient receptionist.” – Hasnah Khalid, April 2017

“The staff at the Front Desk and in the Clinic are all really friendly and cheerful. It’s a nice place to visit!” – Mrs V Coulthard, March 2017

“Friendly staff and very happy with my treatment – excellent work from Daljit” – Ms A L Joseph, March 2017

“The whole team were lovely, Receptionist, Dentist, Dental Assistant – a really great professional service, couldn’t better it” – Mrs C Bird, March 2017

“Eugene – Outstanding – Consult and treatment and great support staff in attendance” T. Ievers – September 2016

“Information was available without request. Amazing place, friendly faces! Rebecca’s smile – No more fears of the dentist” S.O’Keffe – September 2016

“Everyone is very friendly and makes the experience less frightening. Rebecca- Helpful, friendly and kind” T.Mullinder – August 2016

“Very pleasant treatment areas and professional and helpful staff. All the staff were very professional and helpful. I was particularly impressed by the treatment I receieved from Mark” W.Pace – July 2016

“Excellent all round, thank you. Was treated with kindness and empathy by the whole team but Sanjay in particular was excellent” V.Bowyer – July 2016

“Excellent staff and service” J.Tyson – July 2016

“Professional, friendly and helpful. All excellent” I O’kell – July 2016

“Clear and very helpful. Service and staff were excellent. The staff made you very confident, professional and friendly. Especially Rebecca who is so lovely and friendly and very good at her job – An asset” – Y.Stacey – July 2016

“I felt really looked after. All the team are fantastic but Rebecca went beyond the call of duty. She is a major asset to the team” G.Clark – June 2016

“Process of having my Implant has been impeccable. Meetal and Sarah have both been wonderful. It was such a pleasure to meet Meetal and I wish him good fortune in the future” M.Lewis – June 2016

“Very efficient. Would recommend” S.Haynes – June 2016

“Very friendly atmosphere, brilliant instructor so brilliant students. All members, especially Rebecca (receptionst) med me feel “at home” from start to finish of my treatment” J.Gunton – May 2016

“Jim and Indi were excellent in their expertise, knowledge and skills” C.Ceen – May 2016

“Really friendly, really efficient, generally good practice would very much recommend” N.Walford – February 2016

“All the staff were most proficient, polite and professional, and Martyn for taking the stress out of the removal of three teeth (I almost enjoyed it)!”

R Mee, April 2014

“The treatment and care I received from all members was excellent – I would give the clinic a 6 star rating”

R Skehens, April 2014

“I though Kevin was excellent – kept me informed and treated me as a person not a training object. They were all very professional, but Kevin is the shining light!!

P Grabham, March 14

“Friendly team, really helpful and accommodating. All in all a positive experience, so thank you. From Jade as my first point of contact, Laura being a constant throughout my treatment, Kevin’s expertise, you’ve all added to a pleasant experience, thank you!”

P Roberts, March 14

“Very comfortable and clean, friendly staff. Thank you. All the staff and ‘trainees’ were excellent, thank you very much for making a potentially stressful time very bearable.”

P Caldwell, March 14

“Relaxed atmosphere and friendliness of all staff and trainees. They were all brilliant.”

J Wilde, March 14

“Staff made me feel confident and relaxed about a procedure I was very apprehensive and nervous about. The outcome has been beyond my expectations. Thank you”

Dentale Shrewsbury patient, Feb 2014

“Professional attitude, everyone worked as a team – that’s important”

L Rudd – Feb 2014

“Highly recommend others to Dentale. Excellent staff, dentist and trainers, well done to all. Brillant results, will be back for top set”

C.Ashworth – Lancashire

“An excellent experience which I would not to hesitate to recommend. The implants were great too!”

M.Payne – Scotland

“Very caring staff, will recommend you to all my colleagues and associates, thank you so much”

C.Davidson – East Mewdesley

“Would have no hesitation in recommending Dentale to family and friends”

M.McCluskey – County Durham

“Delighted by treatment- Very friendly- Excellent value-Would certainly recommend”

Stuart Townsend from Chippenham 21.11.12

“Excellent team all round making a stressful experience much more peaceful. “

Barry Phillips from Ceredigion 21.11.12

“Excellent service from Kevin Bruce and team and all at Dentale I look forward to enjoying life with my new implants!”

Lolo Huw Jones from Penrhiwceiber, Mountain Ash 17.12.12

“Just to say a big thank you to yourself and all of your staff in Shrewsbury and Bristol. … I keep being asked by everybody if it hurt, and my answer was ‘not very much’ which was the truth. This is due to th­e care and attention carried out and supervised by Dentale staff and trainees. … At last I have back my ‘smile’ thanks to Dentale. Thank you once more for your professionalism in booking all of my appointments and advice along the way. It seems such a long time from last March but it has bee­n worth it”

J Greaves, Yorkshire

“Excellent and kind care, totally painless. I felt safe and in “good hands” at all times. Thanks again”

A Roberts, Deeside

“Thank you so much for the care and passion taken to make my mouth feel just wonderful. Would and will highly reccomend you. Lovely staff too!”

J Jones, Colwyn Bay

“Thank you so much, very professional, great service and great price!”

J Peralta, Liverpool

“Thank you so much for all your care and attention. I have gone from other sou­rces saying I had to have a denture but now have more or less my own teeth. Everybody is so pleasant. Thank you so much”.

C ­­Evans, Wirral

“So very impressed with the excellent service, attention to detail and the calm atmosphere. Thanks to everyone for helping me enjoy the whole experience”

E Barnett, Buckinghamshire­

“Thank you very much, excellent, very happy would re­c­ommend as saved me £100’s!”

Mrs M – Essex

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“Great thanks Russell, and team, really pleased”

Mr B – Market Drayton

“Great service, very satisfied. Thanks to all – a lot closer than Budapest too!”

Mr I – Leicestershire

“Absolutely fabulous, everyone so kind and efficient. Thank you so much!”

Mrs F – Leicestershire

“Fabulous, excellent, best implants ever AND good fun. Thank you xx”

Mrs G – Derbyshire

“Fabulous, excellent, best implants ever AND good fun. Thank you xx”

Mrs G – Derbyshire

“Just a little message to say thanks to all of you for my treatment yesterday.You all showed concern & professionalism whilst dealing with me. I would be very grateful if you wo­uld pass on my best wishes & thanks to Kevin Bruce. … Hopefully the next stage of my treatment will go just as well & I shall be less nervous. Thanks again”

Dentale Bristol patient

“One word ‘marvelous’. I would like to take this opportunity to thank everyone involved in my implant treatment. You have all been very helpful and supportive.”

Mrs L, Bridgnorth­

“Fantastic experience, I was afraid to start with but can truly say it was a pleasure and I’m so happy with the results. Would have no hesitation in recommending to anyone.”

Mrs G

“Do not waste your money bridges or dentures. I’ve wasted hundreds on these! Just go straight for implants.”

Mr E

“Russell and his team have done a fantastic job and I would and will recommend Dentale to family and friends. All the Dentale team have been great. Thank you.”

Mr O

“Very friendly staff, well worth it and would recommend.”

Mrs S

“All I can say is ‘fantastic’. I want more!”

Mrs K

“Jigar and Rachel were fantastic, very kind, patient and gentle. Thank you.”

Mrs J

“Fabulous job! Will be back when the bottom set fall out!”

Mrs S

“Further to my visit yesterday I wanted to say how impressed I was with the service and assessment even if though I’m disappointed that I can not go ahead without having hip bone transplant. I will keep my options about this. Also I think a few of my bottom teeth will need implants in the very foreseeable future therefore I will be in touch you again one wa­y or another.”

Happy Custome­r from Yorkshire

“Over the moon with results – excellent. Thanks from the bottom of my heart”

Mr­s LW from North Yorkshire

“First class service. I can’t recommend the practice highly enough. I’ve had great treatment from start to finish”

Mr BF from Nottingham

“Interesting to go through the training process under excellent supervision to ensure an excellent result”

Mr DW from Worcester

“Great care taken, and a mouth revolution!!”

Mr KM from Bath

“The work and the results are absolutely superb”

Mr JC from Surrey

“Well over what I had hoped. Brilliant”

Mrs PV from Aberystwyth

“I have just completed a course of treatment with you and wish to compliment you on your services. I found you to be both very professional and helpful and the staff very courteous both in Shrewsbury and latterly Bristol”.

Mrs SL from Bristol

“The implants are great – they have revolutionised my life!”

Mrs WS from Shropshire

“A fantastic model of private healthcare and education. Andrew was professional, reassuring and good company. I particularly liked the way every part of the process was explained and I felt like a ‘consulting partner’ in the process, rather than an ignorant subject. I have had a lot of treatment over the years, both on the NHS and privately and I can honestly say none has been to this standard of care from reception to dental nurse and surgeon, well guided by unobtrusive, but reassuring teaching staff. Thank you”.

Mr NP from London

“I just want to say thank you to all of you at Dentale. It was the nicest dental experience I have ever had. I was impressed that you advised me to go to a dentist who could do the necessary crown or filing for my teeth. An implant is not the best thing for me yet, but that I can come back in the future. It was so nice to have proper advice, where I was told about things and not forced into something because someone could make money out of me. Keep us this great attitude”.

Mrs EW from Shropshire

“I found there was nothing at all to worry about. The students are all qualified dentists and they have already practised placing implants into plastic jaws. Jason was in the nurses seat and directing everything. I felt quite relaxed knowing that he wouldn’t let anything go wrong.”

Mrs L from Church Stretton

“My course of treatment went smoothly. I was so pleased that I was able to have implants and a better alternative to my existing bridge. I must admit that I was a bit nervous and apprehensive prior to the course. However, right from the time that I had my first consultation I always felt “in the safe hands of experts”. The outcome of the treatment was far better than I thought would be possible and I am so pleased with the end result.”

Mrs E from Ellesmere

“The atmosphere was relaxed and friendly, with a full explanation of what the placing of an implant is. I was not at all fazed by the spectating dentists and would definately volunteer again.”

Mr J from Shrewsbury

“Unfortunately I am not suitable for implant surgery but nonetheless I would like to express my thanks to the dental team who carried out the assessment. I found the whole experience truly professional at all levels, including my reception, and now I wish I had visited the Dentale practice first. The 480 mile round trip from Sandwich, Kent was a trip worth making as until the visit I was under the impression (from other implant dentists) that it would be a straightforward procedure, obviously not. I will have no hesitation in recommending other people to make the journey, it was worth it. Once again many thanks for the excellent service.”

Mr RP from Kent

“Felt very comfortable at the clinic with all the staff. Would not hesitate to recommend to anyone needing implants. Thank you all once again.”

Mrs EY from Staffordshire

“I had my treatment at Jason’s clinic and found the process very friendly and everything was explained fully before each treatment and the overall effect was quite amazing. I am very pleased with the results and would recommend them to anyone.”

Anonymous

“I wonder if you would relay my thanks to Dr Fung for yesterday’s implants session. I have not had the slightest after-treatment pain or discomfort, and I feel as if nothing had happened.
Big thanks to the whole team and to Hannah in reception. You are all doing a great, smooth job”.


Your Opinion Matters – Help Us To Improve Your Care

 

At Dentale, we are committed to continually improving our service and to ensuring that we deliver the best possible dental treatment and care to all our patients. To help us achieve excellence in everything we do, we listen closely to what you say about us and always take on board your comments to refine and enhance our service.

 

As one of our much-valued patients, we would be extremely grateful if you would take a few moments to leave some brief feedback about your experiences with us using the below link, as well as any suggestions you might have that could help us to improve our treatment and wider services.

 

Please click here to leave feedback

 

We do our upmost to ensure that every one of our patients is completely satisfied with the treatment and service they receive. However, we do also understand that there may be occasions where you may be discontented with your experience, and we’d like to assure you that we take all such matters extremely seriously.

 

Complaints are dealt with courteously and promptly so that the matter is resolved as quickly as possible. We would be delighted to talk with you about any issue you have, and will handle your concerns in a caring and sensitive way. If, however, at any stage you feel the need to formally put your complaint in writing, you may download a copy of our Code of Practice for Patient Complaints form here